Service Management Module for Microsoft Dynamics CRM is used for tracking customer requests, identifying potential problems, as well as storing history for the services provided to a specific client at a centralized location.
Service Management Module for Microsoft Dynamics CRM includes:
- Creating and managing customer requests through multiple communication channels, such as call center, e-mail, SMS, web, etc ...
- Customer service lifecycle management: from the initial request to closure
- Implementation of knowledge base creation for solving frequent problems
- Reengineering of service process with measuring service KPIs
- Unified management of the invoicing process
- Monitoring the allocation of internal service resources
- Generating standard or customized reports per client, per service provided, employee support, etc..