Through this module Microsoft Dynamics CRM provides the connection with customers through social networks, such as Twitter, Facebook, LinkedIn, etc. allowing employees in sales and marketing to quickly and easily meet their customer's needs, using the tools integrated directly into Microsoft Dynamics CRM.
Management of social networks through Microsoft Dynamics CRM provides:
- Quick and efficient customization of your CRM strategy
- Faster exchange of knowledge and information among employees in your organization
- Faster transformation of communication to sales leads and opportunities
- Building and monitoring your products and services reputation
- Personalization of your interaction with clients
- Insights into the habits and behavior of your customers
- Quick creation of statistical reports.